What is Traceroute?
Traceroute is a tool that records, or maps, the route between your computer and your Nixihost server. It is useful in troubleshooting connection errors.
Using Traceroute on OS X
- On your hard drive, click the "Applications" folder, then click "Utilities".
- Select "Terminal".
- Type "traceroute yourdomain.com", replacing "yourdomain.com" with your actual domain name.
- Traceroute will list the hops between you and the destination server. Look for entries with greater than 200ms hop times, or hops that return "**" - these denote a timeout.
If you are getting timeouts or long hops, please submit a ticket explaning your issue and include a copy of the traceroute results.