Portal Home > Knowledgebase > Email


421 Unexpected Failure
This error could be a temporary failure, or the receiving email address may have some problems.
451 Error While Writing Spool File
If you have received this message, your email client is not configured correctly.  Double check...
Able To Send Email But Not Receive
Able To Send Email But Not ReceiveThere are a number of possible culprits for this problem.The...
Accessing Mail in cPanel
The normal method for accessing your webmail is by navigating to "yourdomain.com/webmail" and...
Accessing the Spam Folder
If your cPanel hosting account is configured to use the "Spam Box" feature of SpamAssassin, spam...
AJAX Failure
If you receive an AJAX failure error in the email subsection of your cPanel and you use Safari,...
Android Email Setup
Android Email SetupThis is a guide for setting up the stock email client, as well as K-9 mail, a...
AOL Mail Fetcher
AOL Mail FetcherMail forwarding can cause blacklisting when a large number of emails are...
Blackberry Email Setup
Blackberry 6 or 7 Tap "Setup" on the home screen. Tap "Email Accounts". Tap "Internet Mail...
Cannot Send Email
If you are able to receive email but unable to send, it is likely that your ISP is blocking the...
Catchall Address
Catchalls are disabledUnfortunately, catchall addresses can cause email blacklisting and delivery...
Changing Email Passwords In cPanel
In cPanel, find the "Email" section. Select "Accounts". Find the email account you wish to...
Changing Email Passwords In Webmail
Log in to your webmail. At the top right corner, click the dropdown menu with your email...
Changing the MX Record
Changing the MX RecordMX Records are used by mail servers to route incoming mail.  You can...
Checking Emails Via Browser
Checking Emails Via Browser http://yourdomain.com/webmail/ http://yourdomain.com:2095/ For a...
Contact Emails
Contact EmailsEmails are generated to notify users of changes.  Both WHM and cPanel send email...
Creating Auto Responders
Creating Auto ResponderscPanel has the capacity to automatically respond to email with predefined...
cur, new, and temp Folders
What are these folders in the Mail Directory? tmp - This directory is where email that is...
Deleting All Emails In An Account
An easy and quick way to delete all the emails for an account is to delete the account and...
Email Doesn't Work In POP Connected Client
Email Doesn't Work In POP Connected ClientCheck First: Username and password all lowercase...
Email Forwarders in cPanel
Email Forwarders in cPanelEmail forwarders allow you to automate the sending of copies of...
Email Signatures: RoundCube and SquirrelMail
SquirrelMail Log in to SquirrelMail. Click "Options". Select "Personal Information". Enter...
Email: Returned, Blacklisted, Rejected by Recipient
Email: Returned, Blacklisted, Rejected by Recipient.Blacklisting happens when enough email...
Error: Dictionary Attack
This is a method used by spammers to try to find valid email addresses.  You will receive this...
Form Mail
Form MailScript with ValidationReplace the bolded green text with your choice.  Replace the...
Google Apps
Google AppsWith Google Apps, you are able to manage your domain mail on Google mail...
Google Mail Fetcher
Google Mail FetcherMail forwarding can cause blacklisting when a large number of emails are...
How do I create an email account?
To create an email account log in to your control panel (http://www.yourdomain.com/cpanel/) and...
How do I use webmail?
You can access your webmail by going to http://www.yourdomain.com/webmail or by logging in to...
IMAP Path Prefix
IMAP Path PrefixYour IMAP Path Prefix is "INBOX".  It must be entered all caps.
IMAP vs POP3
IMAP vs POPIMAPIMAP allows you to read emails as they arrive on the mail server.  All changed...
Invalid maildirsize
Invalid maildirsize Use FTP or the File Manager to navigate outside of public_html. Find...
iPhone Email Setup
iPhone Email SetupWe recommend using SSL.  To use SSL, you will need to log in to cPanel to get...
Is there a mailbox storage limit?
Mailbox storage limits are set within the Email Accounts section of cPanel. You can set the quota...
KMail Email Setup
In KMail, click "Settings", then "Configure KMail". Select "Identity" and enter your name and...
Mail Exchangers: Local, Backup, and Remote
Mail Exchangers: Local, Backup, and RemoteIt is suggested that you use cPanel's automatic...
Mail Folder
All email boxes and messages are kept as files within folders in your account.How to Access Mail...
Mozilla Thunderbird Email Setup
Setting Up Thunderbird Open Thunderbird. Click "Tools">"Accounts Settings". Click "Account...
Mozilla Thunderbird OpenPGP Encryption Setup
OpenPGP is a secure communications standard used for signing and encrypting communications as...
Not Receiving Internal Email
If you're unable to receive mail from a form or subaccount, but you are receiving mail from...
Outlook 2010 Email Setup
We recommend using SSL.  To use SSL, you will need to log in to cPanel to get the incoming and...
Outlook 2011 for Mac Email Setup
Outlook 2011 for MacWe recommend using SSL.  To use SSL, you will need to log in to cPanel to get...
Outlook Express Email Setup
We recommend using SSL.  To use SSL, you will need to log in to cPanel to get the incoming and...
Outlook/Eudora/Thunderbird/Mac/iPad/Phone Client Settings
Outlook/Eudora/Thunderbird/Mac/iPhone/Phone Client SettingsYou can use many mail clients to...
PHPList: Throttling Outgoing Mail
PHPList: Throttling Outgoing MailPHPList is a mailing list script that can be installed using...
POP3, IMAP, and SSL
POP3, IMAP, and SSLTo use secure email connections with SSL, you will need to replace your normal...
Preventing Spam
Preventing Spam Never list your email address publicly. Ask that senders of big email lists...
Proxy Access For Firewalls [cPanel, WHM, Webmail]
Proxy Access For Firewalls [cPanel, WHM, Webmail] cPanel Access URL http://domain.com/cpanel...
Return Messages
Email BouncebacksYou can learn a lot about email troubles by looking at the bounceback message...
RoundCube: Exporting And Importing Contacts
Importing In RoundCube, select the "Contacts Icon" on the top right menu. Click the "Import"...
Setting Up A Mailing List In cPanel
Setting Up A Mailing List In cPanelIf you would like to set up a mailing list to send email to...
Setting Up Webmail To Directly Load SquirrelMail or RoundCube
Setting Up Webmail To Directly Load SquirrelMail or Roundcube Log in to your webmail.  This can...
SMTP Settings
SMTP SettingsSMTP settings are outgoing mail server settings.  Mail Client Knowledgebase Articles...
SMTP Timeouts on localhost
You may need to have your cPanel username whitelisted.  Submit a ticket if this problem persists.
SpamAssassin
SpamAssassinSpamAssassin is a tool that helps to filter out spam emails.  SpamAssassin can be...
SpamAssassin - Advanced
SpamAssassin is customizable and open source.Useful SpamAssassin Wiki ArticlesThird Party...
Spoofing, SPF
Spoofing, SPFSpoofing is when someone sends an email with a modified "From" field to hide their...
SquirrelMail: Exporting and Importing Contacts
Importing and Exporting in SquirrelMail must be done using a plugin.  It is not possible to...
Track Delivery
Troubleshooting Email Routing IssuescPanel Track Delivery In cPanel, find the Email section....
Unable to Login to cPanel, WHM, or Webmail
Unable to Login to cPanel, WHM, or WebmailThis is probably caused by your firewall.  You can...
Unable to View Mail Folders
Unable to View Mail FoldersIf you are unable to see your mail folders on your mail client, you...
Webmail Icon
The webmail icon in cPanel does not direct you to a valid email account.  If you wish to check...
Webmail Settings
Change Password If you are logged in, you can change your password with this tool....
What Are the Incoming and Outgoing Mail Servers?
What Are The Incoming And Outgoing Mail Servers?Incoming and Outgoing Mail Servers:...
Windows Live Mail Email Setup
Setting Up Windows Live MailWindows Live Mail is the default mail program in Windows 7.   If...
winmail.dat
If you have received an email with "winmail.dat" attached, the person who sent the email is using...
Z-Push
Z-Push is a mail synching protocol that uses PHP to sync email, contacts, and calendars on mobile...