Error: Your Hostname Could Not Be Resolved to an IP Address
If you have not correctly set up the DNS for your hostname, you may receive an email with this error. This is usually caused by private name servers not being set up correctly. Less often, it can mean that there are corrupted, missing, or improperly formatted DNS records.
Private Name Servers
- Are your private name servers properly registered with the correct IP addresses?
- Is there an A record for each of your private name servers?
- Are the correct nameservers listed in the DNS zone for the domain that's using them?
Generic Name Servers and A Records
If your private name servers are properly set up, or you are not using private name servers, the problem could also be a missing A record.
- In WHM, select the DNS Functions icon.
- Select "Add an A Entry for your Hostname"
- Verify whether or not an A record exists. If it does, it will be displayed here. Verify the IP address. If there is no A record, use the "Add Entry" button and input the correct IP address.
If you are still having troubles, please submit a ticket.